Frequently Asked Questions

1. How do I find the correct uniform for my position/business unit?
   Each tile is labelled by Business Unit (e.g., Programmed Facility Management) with subcategories for specific contacts.
   
   
2. How do I select the appropriate uniform for my department, role, or location?
   Contact your Programmed manager for guidance.
   
   
3. Can I customize my uniform (e.g., name embroidery, sizing)?
   Yes, reach out to customerservice@uasolutions.com.au for a ‘New Product Request Form.’
   
   
4. What should I do if my size isn’t listed or available?
   Contact UAS customer service (customerservice@uasolutions.com.au). Made-to-order or made-to-measure options may be available depending on quantity and size, with a 4–6-week lead time.
   
   
5. How long will it take to receive my uniform after ordering?
   Please allow 12 business days for orders to be processed before dispatch. Delivery times vary by location:
• VIC to Metro VIC: Next business day
• VIC to NSW, QLD, SA & NT: 2–4 business days
• VIC to WA: 5–10 business days for larger orders
• NB: UAS uses the services of a third-party freight forwarder. Therefore, any delivery delays are outside of UAS’ control.
  
  
6. Can I track my order?
   Automated tracking is coming soon. For now, email customerservice@uasolutions.com.au with your purchase order number for tracking updates.
   
   
7. What is the process for returns or exchanges?
   Email UAS with your USO/USI number, style code, color, size, and quantity to request a return authorization (RA) form. Returns are accepted for faulty items, incorrect styles/sizes, or performance issues.
   
   
8. What if I need to change or cancel my order?
   Orders can be changed or canceled within 24 hours. Contact UAS with your purchase order number.
   
   
9. Is there a limit on how many uniforms I can order?
   No, there is no order limit.
   
   
10. What payment methods are accepted?
    Orders are invoiced to each entity's 30-day account within Programmed Group Services.
    
    
11. Where do I enter my purchase order (PO) number?
    Include your PO number in the “Notes to Supplier” section of the portal. Orders without a PO number will not be processed.
    
    
12. What should I do if I forget to add my PO number?
    UAS customer service will email the order creator to request the missing PO number. The order won't be processed until the PO number is received.
    
    
13. How do I get support with the portal?
    Contact UAS customer service at customerservice@uasolutions.com.au or call 1300 85 86 33 for assistance.
    
    
14. What if I received the wrong item or a defect?
    Contact UAS customer service at customerservice@uasolutions.com.au or call 1300 85 86 33 to report the issue and arrange a replacement.
    
    
15. Is there a size chart available?
    Yes, under each garment listing on the portal, click “View Size Guide” to get sizing information.